Fidelity Investments Expanding Albuquerque Workforce

By Collin Krabbe, Albuquerque Business First

Fidelity Investments

April 20, 2020 – Boston-based multinational financial services corporation Fidelity Investments plans to add more than 60 employees for at its Albuquerque customer service center.

The hiring comes as part of a nationwide push for Fidelity to fill more than 2,000 customer-facing positions. Openings include more than 60 customer service jobs and up to four financial consultant roles in Albuquerque, company spokeswoman Janelle O’Haugherty said.

The firm decided to accelerate its hiring plans after experiencing an increase in demand due to the impact of the COVID-19 pandemic, said an April 13 news release from Kathy Murphy, Fidelity Investments’ president of personal investing.

“We have seen unprecedented engagement from our individual clients as well as 401(k), 403(b), defined benefit and stock plan participants, all of whom are turning to Fidelity to help them navigate this challenging environment,” Murphy said. “In addition, Fidelity, with its strong brand and differentiated client value, has seen significant business growth from investors opening new accounts.”

The newly announced positions are in addition to the company’s normal pace of hiring.

Fidelity Investments administers assets of more than $8.0 trillion and employs more than 40,000.

In Albuquerque, company has a regional office at Mesa del Sol, 5401 Watson Drive SE and employs more than 800 in the area, O’Haugherty said.



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